📋 Information We Collect

To provide our AI-powered care services, we may collect:

• Personal Information: Name, address, phone number, emergency contacts
• Health & Wellness Data: Wellness check-in responses, mood assessments, general health status
• Communication Records: Voice call transcripts (anonymized), interaction logs for service improvement
• Building Information: Unit number, building management contact details
• Technical Data: Device information, usage patterns to improve our service

We collect only the minimum information necessary to provide effective care coordination and support.

🔒 How We Protect Your Information

• Encryption: All data is encrypted both in transit and at rest using industry-standard security
• Access Controls: Strict authentication and authorization for all system access
• Data Minimization: We collect and retain only necessary information
• Regular Security Audits: Continuous monitoring and security assessments
• HIPAA Compliance: We follow healthcare privacy standards where applicable

🤝 How We Use Your Information

Your information is used exclusively to:

• Provide wellness check-ins and health monitoring
• Coordinate care with your building management team
• Connect you with community activities and social opportunities
• Provide emergency response coordination when needed
• Improve our AI to better understand and serve seniors
• Send important notifications about building activities or safety

We will never: Sell your data, use it for advertising, or share it with insurance companies or marketers.

👥 Information Sharing

We may share your information only in these limited circumstances:

• Building Management: Wellness status and care coordination (with your consent)
• Emergency Contacts: In case of health or safety emergencies
• Healthcare Providers: Only when you explicitly authorize us to do so
• Legal Requirements: When required by law or to protect safety
• Service Providers: Trusted partners who help us provide services (under strict confidentiality agreements)

All sharing is done with your knowledge and, when possible, your explicit consent.

⚙️ Your Privacy Rights

You have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request your data in a transferable format
• Opt-out: Withdraw consent for certain uses of your data
• Restrict Processing: Limit how we use your information

To exercise these rights, simply contact us using the information below.

🍪 Cookies and Tracking

We use minimal cookies and tracking technologies to:

• Remember your login session
• Improve website performance and user experience
• Analyze usage patterns to enhance our services

We do not use cookies for advertising or sell cookie data to third parties.

👶 Children's Privacy

Avery is designed for adults and seniors. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

🌍 International Users

Avery primarily serves users in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.

📝 Data Retention

We retain your personal information only as long as necessary to:

• Provide ongoing care coordination services
• Comply with legal obligations
• Resolve disputes and enforce agreements

When data is no longer needed, it is securely deleted or anonymized.

🔄 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Providing in-service notifications through Avery

Your continued use of our services after any changes constitutes acceptance of the updated policy.

⚖️ Effective Date

This Privacy Policy is effective as of January 02, 2026 and was last updated on this date.