✅ Acceptance of Terms

By using Avery's services, you agree to these Terms of Service and our Privacy Policy. If you don't agree with these terms, please don't use our services. These terms may be updated from time to time, and continued use constitutes acceptance of any changes.

🎯 Our Services

Avery provides:

• Wellness Check-ins: Regular voice-based health and mood assessments
• Social Coordination: Organizing community activities and connections
• Care Alerts: Notifying building management of potential health or safety concerns
• Communication Support: SMS reminders, notifications, and updates
• Emergency Coordination: Connecting you with appropriate help when needed
• Building Management Tools: Dashboards and insights for property managers

👤 Eligibility and Account

To use Avery, you must:

• Be 18 years of age or older
• Be a resident of a participating building or community
• Provide accurate and complete information during registration
• Maintain the security of your account information
• Notify us promptly of any unauthorized use of your account

🤝 Your Responsibilities

As an Avery user, you agree to:

• Use the service responsibly and in accordance with its intended purpose
• Provide honest and accurate information during wellness check-ins
• Respect other residents' privacy and dignity
• Not attempt to circumvent security measures or access unauthorized areas
• Report any technical issues or safety concerns promptly
• Treat Avery's AI assistant and human staff with courtesy and respect

📱 Communication and Consent

By using Avery, you consent to:

• Receive phone calls from Avery for wellness check-ins and coordination
• Receive text messages for reminders, alerts, and community updates
• Have your wellness status shared with building management for care coordination
• Recording of voice interactions for quality improvement (with your consent)

You can opt out of non-essential communications at any time by contacting us or using opt-out keywords in text messages.

🔐 Privacy and Data

Your privacy is fundamental to our service:

• We collect only the minimum information necessary to provide care coordination
• We never sell, rent, or share your personal data for marketing purposes
• All data is encrypted and securely stored
• You have the right to access, correct, or delete your personal information
• See our Privacy Policy for complete details

🚫 Prohibited Activities

You may not:

• Use Avery for any illegal or unauthorized purposes
• Attempt to access other residents' private information
• Interfere with or disrupt the service or servers
• Share your account credentials with others
• Use the service to harass, abuse, or harm others
• Attempt to reverse engineer or copy our technology

🛡️ Service Availability

We strive to provide reliable service, but:

• Services may be temporarily unavailable due to maintenance or technical issues
• We're not responsible for interruptions due to internet, phone, or power outages
• We may modify or discontinue features with reasonable notice
• Emergency services should always be contacted directly in urgent situations

💰 Fees and Payment

Avery services are typically provided through your building management:

• Most residents receive Avery at no direct cost as part of their housing services
• Building owners/managers may pay subscription fees for the service
• Standard message and data rates may apply for SMS communications
• Any changes to fee structures will be communicated in advance

⚖️ Limitation of Liability

To the fullest extent permitted by law:

• Avery provides services "as is" without warranties of any kind
• We're not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the fees paid for our services
• We're not responsible for decisions made based on our wellness assessments

Nothing in these terms limits our liability for death, personal injury, or fraud.

🔄 Termination

Either party may terminate use of Avery services:

• You may stop using Avery at any time by contacting building management
• We may suspend service for violations of these terms
• Service ends automatically when you move out of a participating building
• Upon termination, we'll delete your personal data as outlined in our Privacy Policy

🏛️ Governing Law

These Terms of Service are governed by the laws of the United States and the state where your participating building is located. Any disputes will be resolved in the appropriate courts of that jurisdiction.

📝 Changes to Terms

We may update these terms to reflect changes in our services or applicable laws. We'll notify you of material changes by:

• Posting updated terms on our website
• Sending email or in-service notifications
• Providing notice through building management

Continued use of our services after changes constitutes acceptance of the new terms.

📞 Contact and Support

For questions about Avery services:

• First contact: Your building management team
• Technical issues: Say "help" during any Avery call
• Privacy concerns: privacy@averyathome.com
• General inquiries: support@averyathome.com

🗓️ Effective Date

These Terms of Service are effective as of January 02, 2026 and were last updated on this date.

Thank you for trusting Avery to support your independence and wellbeing. We're honored to be part of your community.